Delivery Information
We utilize "The Courier Guy" for door-to-door delivery services. To track your parcel, visit http://www.thecourierguy.co.za/ or click the "view order button" for tracking information.
Standard Shipping:
- Duration:
1-2 days (excluding weekends and holidays) for main city centers. - Order Processing: Orders are packaged and handed over to the courier company promptly upon placement and payment.
- Delivery Timing: Orders placed before 01:00 pm are shipped the same day for delivery the next working day or the day after (excluding weekends, holidays, and regional areas). Orders placed after 01:00 pm on Fridays are shipped on Mondays.
Shipping Rates:
- Johannesburg & Surrounding Areas:
Flat shipping fee of R49 for parcels up to 2kg on Johannesburg & Pretoria main routes. Surrounding areas have a flat shipping fee of R99 for parcels up to 2kg. - National Shipping:
Main centers have a flat shipping fee of R69 for parcels up to 2kg. Areas not included in this list fall under regional areas, with a flat fee of R119 for parcels under 2kg.
Important Note: Ensure to select the correct shipping fee during checkout to avoid delays. Contact us before checkout if unsure.
Free Shipping to your Door: Orders over R950 (updated 30/04/2024) qualify for free delivery to your door within South Africa. For parcels too heavy for overnight shipping, we reserve the right to choose a more economical shipping method (Air freight/Road Freight).
International Shipping:
- Process: Email us at hello@blckflavour.co.za with your contact details, shipping address, and items to purchase for a quote.
- Delivery Timing: Usually takes around 7 days (country dependent).
- Regulations: Familiarize yourself with your country's regulations regarding customs. Some items may not be shipped internationally due to shipping and customs regulations. We do not refund rejected/destroyed packages.
Shipping to USA: Suspended until further notice.
Disclaimer: While we understand the importance of timely delivery, courier delays are sometimes beyond our control. We strive to resolve issues promptly and ensure the earliest possible delivery of your parcel.